To Mark's amazement, that same afternoon Carolina Digital's CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school's communication server with its Internet telephone service provider (ITSP).
The end result was that instead of being off-the-grid for what could have been weeks - which would have been unacceptable to staff and parents alike - ACS's telecommunication system was back online and, what's more, much improved and primed for the school's next phase of its infrastructure development plan.
"We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal," commented Mark Prescott. "Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn't just about the technology and hardware, but it's also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!"For additional information regarding Carolina Digital, visit https://carolinadigital.net or email firstname.lastname@example.org.
"We pride ourselves on being responsive and always putting our customers first, without compromise," commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. "Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most."
Per the agreement, Carolina Digital will utilize the robust and proven unified communications platform powered by Third Lane Technologies, which supports class-leading customization and versatility. The company will also supply staff across Johnson Country School System's 44 schools and handful of administrative offices with leading edge Yealink Network Technology IP phones, which offer more functions and flexibility than a typical VoIP phone, and are also simpler and easier to use.
With respect to the competitive bidding process, to say that Carolina Digital was pitted against some major industry players is a dramatic understatement. The boutique hosted telecommunications firm, led by its well known and highly respected CEO Nicky Smith, was up against Fortune 500 companies with large in-house technical and installation teams, and deep financial pockets.
However, the selection process, which was led by Johnston County School System's Director of Technology Services Dan Hicks, ultimately centered on the three things that Smith and his Carolina Digital colleagues were banking on: quality, price and service.
"Our quality is rooted in our market nimbleness and ability to offer the most up-to-date hardware and software, which we can custom program meet the needs of each end user," commented Hicks, who has more than 30 years of experience in the telecommunication industry. "Our pricing is very competitive, since we keep overheads low by maintaining a small staff and deploying skilled technicians as needed. And just as importantly, our service commitment is unmatched and backed by a team of contractors that can be deployed to any installation site. We also host and manage our software in a carrier class Greensboro, NC data center in order to provide our customers with extremely fast connectivity."
Added Hicks: "We're thrilled to help Johnson Country School System invest in its students and staff, and deliver a reliable, economical, and scaleable cloud telecommunication system - one that administrators can easily manage via our web-based portal. We are looking forward to supporting progressive visionary Dan Hicks and his outstanding team for years to come."
Read more about the Revolution in the VoIP Space and the entire story how Carolina Digital wins Johnston County Schools and Kicks the larger incumbent phone companies to the Curb For additional information regarding Carolina Digital, visit https://carolinadigital.net or email email@example.com.
About Carolina Digital Carolina Digital is proud to be a US based, North Carolina company since 2000 and achieves the corporate mission to always do business with vendors in North Carolina.
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company's offerings stand out for their excellent value, including very competitive pricing, the industry's deepest feature set, ease of deployment, and many user-friendly packages - from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.
Learn more about our commitment to the Local economy at https://carolinadigital.net/northcarolina.
Digital Phone Service is available Hickory, Statesville, Winston-Salem, Greensboro and Kernersville, North Carolina and numbers available nationwide in more than 6,500 rate centers. We have specialist in these markets available to discuss your specific need today. Please call us in Hickory, North Carolina at (828) 358-4815.